These General Booking Conditions (hereinafter General Conditions) shall govern the commercial relationship between TURISTICA ANTEL SL and the user or customer for the contract entered into through the forms that TURISTICA ANTEL SL makes available on its website www.beachclubgranfolies.com.
Booking through the websites of TURISTICA ANTEL SL will imply the express acceptance by the customer or user of the pages of these conditions, as well as the conditions of use established for the user’s navigation through the pages owned by TURISTICA ANTEL SL.
These conditions shall apply without prejudice to the application of the relevant legal regulations applicable in each case.
The General Terms and Conditions govern the remote booking relationship between TURISTICA ANTEL SL and the user or customer, in accordance with the legal provisions, in particular Law 7/1998 of 13 April on General Terms and Conditions, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on Retail Trade, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
TURISTICA ANTEL SL reserves the right to make any changes it deems appropriate to the General Terms and Conditions without prior notice. Such changes may be made through its websites, by any means admissible by law, and shall be binding for as long as they are published on the website and until they are validly modified by subsequent changes. However, TURISTICA ANTEL SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
All content on the website is in Spanish, English and German.
TURISTICA ANTEL SL informs that the booking procedure through its websites is detailed in the corresponding section for formalising the booking. Likewise, TURISTICA ANTEL SL informs that the user can access the terms of use available on the same website. By making a booking with TURISTICA ANTEL SL through its website, the user or customer expressly declares that they know, understand and accept these terms of use and the General Terms and Conditions. Similarly, the user declares that they are of legal age and have the legal capacity and authority necessary to access the TURISTICA ANTEL SL websites and make bookings through them. The user is responsible for treating the identity and password obtained during customer registration confidentially and responsibly, and may not transfer them to another person.
Once the booking has been made, the user will see the booking confirmation on screen and can print it as proof of the booking made.
The booking confirmation and proof of booking (printout made by the user) are not valid as an invoice.
In compliance with current regulations and, in particular, Law 34/2002 on information society services and electronic commerce, TURISTICA ANTEL SL provides information on all possible bookings, their characteristics and prices in the corresponding section for making reservations. However, TURISTICA ANTEL SL reserves the right to withdraw, replace or change the offers made to its customers through its website by simply changing the content thereof. Thus, the products and/or services offered at any given time by the TURISTICA ANTEL SL website will be governed by the General Conditions in force in each case.
Likewise, the company shall have the right to cease offering access to the aforementioned products and/or services at any time without prior notice.
Each possible booking offered will indicate its price in Euros and whether it includes VAT or any other applicable taxes. The prices shown on the screen will be those in force at any given time, except in the case of typographical errors. When the price differs for the reason stated above, TURISTICA ANTEL SL will notify the customer by email before proceeding to charge for the booking.
The availability of offers provided by TURISTICA ANTEL SL through its website may vary depending on customer demand. Although TURISTICA ANTEL SL updates its database regularly, the reservation requested by the customer may be full at that time. In this case, TURISTICA ANTEL SL will send an email to the customer informing them that the offer is unavailable.
The purpose of the Reservation service is to reserve a service in our restaurant. The restaurant does not guarantee a specific table location at the time of booking. The reservation will be automatically cancelled in the event of delays exceeding the 15-minute tolerance limit.
Any personalisation or special request must be explicitly communicated to the Restaurant and will be valid after express confirmation by our Restaurant reservations department, which may incur additional costs.
TURISTICA ANTEL SL requests credit card details from the person making the booking on its website in order to guarantee the validity of the booking. Please note that the establishment will charge your credit card when you make this booking. The establishment reserves the right to check the validity of the credit card before the customer’s arrival. The invoice for the booking will be delivered directly to the establishment or upon request at the time of booking.
The customer may pay for the service using any of the following methods. You must indicate your choice during the purchase process:
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you send us is encrypted as it travels through the network.
Likewise, your credit card details are entered directly on the bank’s website, at the POS terminal (Point of Sale Terminal), and are not entered or recorded on any TURISTICA ANTEL SL server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following information: the card number, the expiry date, and a validation code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering greater guarantees regarding the security of the transaction.
This payment method is only valid on the website.
When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible.
However, if the purchase was actually made by the cardholder and the refund request was not a result of exercising the right of withdrawal or termination, and therefore the cardholder improperly requested the cancellation of the corresponding charge, the cardholder will be liable to TURISTICA ANTEL SL for compensation for any damages caused as a result of said cancellation.
Non-refundable rate:
Cancellations cannot be made without penalty less than 72 hours in advance for sun loungers and 24 hours in advance for the restaurant.
Upon receiving the reservation, TURISTICA ANTEL SL will charge your card for the full amount. No refunds will be given in the event of cancellation, early departure or no-show. If payment is declined, TURISTICA ANTEL SL will cancel your reservation.
TURISTICA ANTEL SL reserves the right to prevent the use of the Service, either temporarily or permanently, to any User who violates any of the rules set forth in these Terms of Use, the law, or morality. At its discretion, TURISTICA ANTEL SL may also exclude Users and even cease to provide the Service in whole or in part when it deems it appropriate to improve the operation of the Service and/or for the benefit of other users of the Service, notifying the affected Users in advance.
According to Article 103 of Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, the supply of services or goods made to the consumer’s specifications or clearly personalised, or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, are exempt from withdrawal.
In accordance with applicable and current data protection regulations, TURISTICA ANTEL SL informs users that the personal data collected during the registration and/or booking process will be incorporated into the processing system owned by TURISTICA ANTEL SL, for the purpose of processing these actions by the user and managing subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfil the aforementioned purposes, unless there is a legal obligation to retain it.
We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent.
In accordance with the rights conferred on you by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the above address or to the email address info@beachclubgranfolies.com. You may contact the competent Supervisory Authority to submit any complaint you deem appropriate.
In accordance with current and applicable regulations on personal data protection, TURISTICA ANTEL SL informs users of its websites that the personal data collected by the company through the forms on its pages will be entered into a file under the responsibility of TURISTICA ANTEL SL, for the purpose of facilitating, expediting and fulfilling the commitments established between both parties. Likewise, TURISTICA ANTEL SL informs users of their right to access, rectify, cancel and oppose the use of their data by writing to the following address: CENTRO COMERCIAL SES VELES 22 07157, PORT D’ANDRATX (ILLES BALEARS).
Likewise, TURISTICA ANTEL SL reserves the right to bring any civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.
The relationship between the user and the provider shall be governed by current legislation applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. TURISTICA ANTEL SL is domiciled in ILLES BALEARS, Spain.
This website, www.beachclubgranfolies.com, is owned by TURISTICA ANTEL SL, with tax identification number B57076580 and registered address at CENTRO COMERCIAL SES VELES 22, 07157 PORT D’ANDRATX (BALEARIC ISLANDS).
The General Terms and Conditions of Contract regulate the distance selling relationship between TURISTICA ANTEL SL and the user or customer, in accordance with legal provisions, in particular Law 7/1998, of 13 April, on General Terms and Conditions of Contract, Law 3/2014, of 27 March, amending the revised text of the General Law for the Protection of Consumers and Users, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of 15 January, on Retail Trade, and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
TURISTICA ANTEL SL reserves the right to make any changes it deems appropriate to the General Terms and Conditions without prior notice. Such changes may be made through its websites, by any means admissible by law, and shall be binding for as long as they are published on the website and until they are validly modified by subsequent changes. However, TURISTICA ANTEL SL reserves the right to apply, in certain cases, Specific Contract Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
As a user or customer, you expressly declare that you know, understand and accept the conditions of use and these general terms and conditions. Likewise, you declare that you are of legal age and have the legal capacity and power to act necessary to access the websites of TURISTICA ANTEL SL and to contract through them.
The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/
To book our services, please go to the relevant section of our website.
You can register as a user of the website to make a booking in the corresponding section on the website itself. In accordance with applicable and current data protection regulations, TURISTICA ANTEL SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the processing system owned by TURISTICA ANTEL SL, for the purpose of processing these actions by the user and managing subsequent actions derived from them.
Your data will be kept for the period strictly necessary to fulfil the aforementioned purposes, unless there is a legal obligation to keep it.
We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent.
In accordance with the rights conferred on you by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, erasure, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to the above address or to the email address info@beachclubgranfolies.com. You may contact the competent Supervisory Authority to submit any complaint you deem appropriate.
During the purchase process, you will be required to enter your personal details. These details will not be made public. You are responsible for treating the information obtained during the booking process confidentially and responsibly, and you may not transfer it to anyone else.
Once the purchase process is complete, the customer will receive confirmation by email. It is essential that during the purchase process the user provides a valid email address and telephone number. If you do not receive confirmation within 24 hours of completing your order, please contact TURISTICA ANTEL SL on the customer service telephone number 971676575 or by email at info@beachclubgranfolies.com.
All content on the website is available in Spanish, English and German. Upon receiving the product at the delivery address provided, the customer will receive an invoice or copy of the order.
In the case of a product on offer, the offer price and its validity will always be indicated alongside its essential characteristics.
In compliance with current regulations, TURISTICA ANTEL SL provides information on all items for sale, their characteristics and prices. However, TURISTICA ANTEL SL reserves the right to withdraw, replace or change the products offered through its website by simply changing the content thereof. In this way, the products offered at any given time on the website will be governed by the General Terms and Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering access to the aforementioned products at any time without prior notice.
The products offered in our online shop include a photograph and their essential characteristics, which is information obtained from the manufacturer. The colour of the product shown in the photograph is not binding. The characteristics identify the product.
TURISTICA ANTEL SL is liable for any lack of conformity in all products offered on the website for a period of two years from delivery. TURISTICA ANTEL SL has an after-sales service available during the aforementioned period. Customers may contact the TURISTICA ANTEL SL establishment, the after-sales service, by email at info@beachclubgranfolies.com or at the points established by the supplier itself. If in doubt, please call customer service on 971676575 or send an email to info@beachclubgranfolies.com.
All products offered on the website are covered by the supplier’s commercial warranty. TURISTICA ANTEL SL has an after-sales service. While the warranty is valid, customers can make a claim by contacting TURISTICA ANTEL SL’s after-sales service, by email at info@beachclubgranfolies.com or at the points established by the supplier. If you have any questions, please call customer service on 971676575 or send an email to info@beachclubgranfolies.com.
In the case of perishable products, if you receive them in poor condition or expired, please contact us at info@beachclubgranfolies.com. It is essential to follow the storage instructions on the packaging itself, as well as to observe the expiry date, keeping the proof of purchase in all cases.
All products indicate the sale price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this will be indicated (IGIC or IPSI).
TURISTICA ANTEL SL ships within Europe, charging a fee depending on the delivery destination, which will be reflected in the purchase process as shipping costs. Products are delivered via DHL.
TURISTICA ANTEL SL requests credit card details from the person making the booking on its website in order to guarantee the validity of the booking. Please note that the establishment will charge your credit card when you make this booking. The establishment reserves the right to verify the validity of the credit card before the customer’s arrival. The invoice for the booking will be provided directly at the establishment or upon request at the time of booking.
The customer may pay for the service using any of the following methods. You must indicate your choice during the purchase process:
VISA or MASTERCARD credit card
All transactions involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information you transmit to us is encrypted as it travels through the network.
Likewise, your credit card details are entered directly on the bank’s website, at the POS terminal (Point of Sale Terminal), and are not entered or recorded on any TURISTICA ANTEL SL server.
When paying with a VISA or MASTERCARD, you will always be asked for the following details: the card number, the expiry date, and a validation code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering greater guarantees regarding the security of the transaction.
This payment method is only valid on the website.
When the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and credit entries in the accounts of the supplier and the cardholder will be made as soon as possible. However, if the purchase was actually made by the cardholder and the demand for a refund was not a consequence of exercising the right of withdrawal or termination and, therefore, the cardholder has improperly demanded the cancellation of the corresponding charge, the cardholder will be liable to TURISTICA ANTEL SL for compensation for the damages caused as a result of said cancellation.
TURISTICA ANTEL SL undertakes to deliver the order within the number of days indicated during the purchase process.
The availability of the products offered by TURISTICA ANTEL SL may vary depending on customer demand. Although TURISTICA ANTEL SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-fulfilment due to unavailability, TURISTICA ANTEL SL will notify the customer by email as soon as it becomes aware of this situation. The period of this communication shall in no case exceed a maximum of 30 days. TURISTICA ANTEL SL may offer the customer the following two options: to supply the customer, without any price increase, with a product of similar characteristics or of superior quality, or, except for reasons justified and demonstrated by TURISTICA ANTEL SL within this same period, to refund the amounts paid for the cancelled order.
The buyer will have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without penalty and without giving any reason.
The right of withdrawal must be exercised by notifying us by telephone on 971676575, by email to info@beachclubgranfolies.com, by sending a letter to our postal address at CENTRO COMERCIAL SES VELES 22, 07157 PORT D’ANDRATX (ILLES BALEARS), or by using the withdrawal form.
The customer must return or deliver the product directly to TURISTICA ANTEL SL, at the address CENTRO COMERCIAL SES VELES 22, 07157 PORT D’ANDRATX (ILLES BALEARS), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right to withdraw from the contract is formalised. The deadline shall be deemed to have been met if the customer returns the product before the end of the deadline.
The customer shall bear the costs of returning the product.
Refunds of amounts received from the customer will be made using the same payment methods used by the customer, unless otherwise specified.
TURISTICA ANTEL SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the right of withdrawal.
Refunds for amounts received from the customer will be made using the same payment method used by the customer, unless otherwise specified.
TURISTICA ANTEL SL may withhold the refund until it has received the product that is the subject of the withdrawal, or until the customer provides proof of return of the product, whichever condition is met first.
In the event that the product is not in good condition and the causes attributable to this are not the fault of the customer, the customer shall be entitled to return the product, informing TURISTICA ANTEL SL of the reason for the return through any of the means provided in these terms and conditions, and at no cost to the customer. This return due to a defect or poor condition of the product shall not be considered a right of withdrawal.
TURISTICA ANTEL SL undertakes to bear the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
If the customer wishes to make a complaint, TURISTICA ANTEL SL’s premises are located at CENTRO COMERCIAL SES VELES 22, 07157 PORT D’ANDRATX (ILLES BALEARS) or via email at info@beachclubgranfolies.com.
Likewise, TURISTICA ANTEL SL reserves the right to bring any civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.
The relationship between the user and the provider shall be governed by current legislation applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. TURISTICA ANTEL SL is domiciled in ILLES BALEARS, Spain.
LAST UPDATE: 18 May 2021
